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Old 10-17-2016, 11:34 AM
Brion Toss Brion Toss is offline
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Join Date: Jun 2005
Posts: 1,180
Default Customer Service

Hi,
As expected, the good folks at New England Ropes are all over this one. My guy Kevin Coughlin wrote: "...the cause of the “stickiness” is a formulation error. Perhaps the operator had settings dialed for larger rope, and did not change. In the end, no loss or degradation in performance, but not our best effort."
Jarred, they are awaiting an address to ship you some fresh rope, at a high rate of travel. Contact: Kevin.Coughlin@teufelberger.com.
Fair leads,
Brion Toss
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